Refund Policy

1. What you are buying

Our packages are a paid advertising service: your property is published on Your House in the Sun for a fixed period — 90 days for the Starter, Professional and Agency packages, and 6 months for Diamond Executive. The service is delivered from the moment your listing is published and visible to buyers.

2. Once your listing is live

By submitting a property and asking us to publish it, you request that the service begins immediately. Because the advertising period starts at publication and cannot be undone, published listing packages are non-refundable, including where you remove the listing early, mark the property as sold or under offer, or find a buyer through another channel. The remaining days of a package are not transferable to another period and are not exchanged for credit.

3. Before your listing is live

If you have paid but not yet submitted a property, or your submission is still awaiting review and has not been published, you may contact us at contact@yourhouseinthesun.com. Once the listing is published, the package is non-refundable.

4. Exceptions

We will always refund a payment where a technical fault on our side prevented your listing from being published for the paid period, where you were charged in error or more than once, or where a payment was made without your authorisation. If you believe any of these apply, contact us and we will resolve it.

5. How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. To request a refund, visit paddle.net and enter the email address used at checkout, or email us at contact@yourhouseinthesun.com and we will assist you.

6. Processing

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and are typically 3–10 business days.

7. Renewals and cancellation

Packages renew automatically for the same fixed period unless cancelled. You can cancel at any time from your account settings or via the billing portal; cancelling stops future renewals and your listing stays online until the end of the paid period. A renewal that has already published a further advertising period follows the same rules as section 2.

8. Statutory rights

Nothing in this policy limits any consumer rights you may have under applicable law, or the terms of Paddle's refund policy.

9. Contact

Questions about billing or refunds: contact@yourhouseinthesun.com.